After-Sales

Our LEARNING services with customised budgets

TRAINING – Booster, Premium, and Top versions

  1. After-Sales Management
    • 2T1 trAnSformation – How to transform the business to make more money
    • 2T2 Avalanche of After-Sales Customers
    • 2T3 The Wow-Effect Factory in After-Sales
    • 2T4 Talent Detector – Final assessment of candidates for After-Sales positions
    • 2T5 Endorsement of Capabilities – Certification of Managers, Advisors, and CRM
  1. Synergies in Distribution
    • 2T6 Sales and After-Sales
  1. Systems
    • 2T7 New Systems, deployed by our most “techie” consultants

COACHING

    1. Intensive accompaniment for business transformation
      • 2C1 trAnSformation30
      • 2C2 trAnSformation90
      • 2C3 trAnSformation365
  1. Monitoring to consolidate business development and top profitability
    • 2C4 Copilot
    • 2C5 Copilot trAnSformation
    • 2C6 Copilot trAnSformation+
  1. Action Plan derived from Training – Follow-up and implementation (2C7)

 

Our OUTSOURCING services with customised budgets

Temporary assignment of automotive expert staff

  1. Integral Management – trAnSformation
    • 2E1 Area Service Management for network coordination – OEM/Importer & Group
  1. Content Management – Avalanche of Customers
      • 2E2 Appointment preparation
    • 2E3 Content updating
    • 2E4 Lead management
  1. Quality – The Wow-Effect Factory
      • 2E5 Database
      • 2E6 Appointment mystery-shopper
      • 2E7 Workshop mystery-shopper