After-Sales
Our LEARNING services:
TRAINING – With Action Plan and Follow-up
- After-Sales Management
- T1.1 After-Sales Integral Management
- T1.2 After-Sales Selling & Production
- T1.3 After-Sales Customer Experience
- T1.4 Assessment – Final assessment of candidates for After-Sales positions
- T1.5 Qualification – We certify Managers, Service Advisors and CRM Managers
- Digital Channel
- T2.1 After-Sales Online Management – The customer’s access door
- T2.2 Digital communication to the After-Sales customer
- Synergies and Distribution
- T3.1 After-Sales and New / Used Vehicle
- Product and Systems
- T4.1 New After-Sales Loyalty Products
- T4.2 New Systems, deployed by our most technical consultants
COACHING
- Intensive Accompaniment
- C1.1 After-Sales Integral Management – 12.7 Development Plan
- C1.2 After-Sales Marketing
- C1.3 Synergies in Distribution
- Action Plan derived from Training – Follow-up and Implementation (C2.0)
Our OUTSOURCING services
Temporary Assingnment of Automotive Expert Staff
- Integral Management
- E1.1 After-Sales Management for network coordination – OEM, Importer and Group
- Content Management
- E2.1 Appointment preparation
- E2.2 Content updating
- E2.3 Lead management
- Quality
- E3.1 Data Base (filtering, questionnaires, commercial actions, etc.)
- E3.2 Workshop appointment mystery-shopper
- E3.3 Workshop mystery-shopper