After-Sales

Our LEARNING services:

TRAINING – With Action Plan and Follow-up

  1. After-Sales Management
    • T1.1 After-Sales Integral Management
    • T1.2 After-Sales Selling & Production
    • T1.3 After-Sales Customer Experience
    • T1.4 Assessment – Final assessment of candidates for After-Sales positions
    • T1.5 Qualification – We certify Managers, Service Advisors and CRM Managers
  1. Digital Channel
    • T2.1 After-Sales Online Management – The customer’s access door
    • T2.2 Digital communication to the After-Sales customer
  1. Synergies and Distribution
    • T3.1 After-Sales and New / Used Vehicle
  1. Product and Systems
    • T4.1 New After-Sales Loyalty Products
    • T4.2 New Systems, deployed by our most technical consultants

COACHING

  1. Intensive Accompaniment
    • C1.1 After-Sales Integral Management – 12.7 Development Plan
    • C1.2 After-Sales Marketing
    • C1.3 Synergies in Distribution
  1. Action Plan derived from Training – Follow-up and Implementation (C2.0)

 

Our OUTSOURCING services

Temporary Assingnment of Automotive Expert Staff

  1. Integral Management
    • E1.1 After-Sales Management for network coordination – OEM, Importer and Group
  1. Content Management
    • E2.1 Appointment preparation
    • E2.2 Content updating
    • E2.3 Lead management
  1. Quality
    • E3.1 Data Base (filtering, questionnaires, commercial actions, etc.)
    • E3.2 Workshop appointment mystery-shopper
    • E3.3 Workshop mystery-shopper